A practical look at how AI can free service teams for higher-value work.
Manager Memo frames a practical case for AI in contact centers, focusing less on patching staffing pressure and more on reworking the job itself.

Len Samborowski, MBA Associate Professor, Nichols College
225 episodes listed below
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A biweekly podcast focused on the planning, organizing, leading, and evaluating functions of management. Interviews with leading business practitioners provide tantalizing tips, wizardly wisdom and energized encouragement to our listeners.
Based on 6 episodes we listened to · September 2026
Manager Memo podcast makes specialized business experience legible through curious interviews that connect practical work with the lives behind it.
Manager Memo podcast turns a guest's working life into a practical conversation about how business decisions get made. The host uses direct questions and an openly curious manner, inviting people to explain their fields from first principles.
A marketing guest turns a snowy porch into a card trick while you're waiting for marketing advice.
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Short reviews from the PlayNext desk, based on the episodes we processed.
A practical look at how AI can free service teams for higher-value work.
Manager Memo frames a practical case for AI in contact centers, focusing less on patching staffing pressure and more on reworking the job itself.
Compliance is framed as proof of trust and part of go-to-market strategy.
Cybersecurity is treated here as part of the business, not a separate technical lane. Caleb Mattingly makes the case that compliance is one way to show trust, and the discussion stays focused on how SaaS and tech teams handle data, judge credibility, and pick frameworks that…
A grounded travel-business interview about custom itineraries, patience, and Morocco as a destination.
The conversation centers on a Morocco-focused travel business built around custom itineraries and careful hospitality. Azdene El Moussakine traces a path from Marrakesh to Houston and returns again to the practical work of planning trips across the Atlas Mountains and the Sahara…
Press releases are framed here as leverage, not hype.
The piece treats press releases as working business tools rather than a relic of old marketing. Mickey Kennedy lays out how small companies can use earned media to build credibility, pull in leads, and sometimes land a meaningful sales spike without paying big-agency rates.
A photographer's business story that turns prestige credits into practical guidance.
Manager Memo centers on Scott Proposki, and the mix of author, photographer, and business consultant roles gives the conversation real weight.
A steady conversation about purpose, legacy, and the habits that last.
This episode settles into a thoughtful conversation about purpose, remembrance, and the kind of leadership that makes people feel welcome. Rabbi Daniel Cohen, presented as a speaker, author, and personal development mentor, keeps returning to one plain test for a life well…
A practical take on confidence, authenticity, and speaking without shrinking.
Be Authentic: Flipping Fear to Fuel focuses on speaking with confidence and clarity without losing personal voice in the room. Dr. Alexandra Plasenik reads as a communication coach with a steady, practical style, and the strongest idea here is the reminder to serve an audience…
Clear self-knowledge and energy management shape the episode.
Manager Memo lands on a plain but useful idea: better work starts with knowing what matters and what restores energy. Michelle Niemeyer, a former lawyer who now works full time as a keynote speaker, wellness and productivity consultant, and time management expert, comes across…

Tyler Selhorn interviews remote-work founders and researchers on building distributed team culture.

Adi Ignatius and Alison Beard interview scholars and executives on management and AI.



Stacey Bullman joins Manager Memo from Tulum, Mexico.
Holly Hoffman, an independent sales tax consultant with more than 20 years of accounting experience, says salestaxlady.com grew out of her work at the Wisconsin Department of Revenue and her frustration that many CPAs and businesses are not fluent in sales tax.
Jimmy Gibson, a magician turned digital strategist, shares how magic principles like misdirection and audience engagement apply to marketing and leadership.
Michelle Niemeyer describes leaving law after 33 years to focus full time on time management, wellness, and productivity.
Leonard starts with a direct question.
The host speaks with Sarah Traub, owner and principal designer at Fun Cycle, about how design can serve people in a deeper, more practical way.
Jermaine E.
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Scott Proposki joins Manager Memo.
Azdene El Moussakine joins from Houston.
Mickey Kennedy joins to talk about how eReleases helps small businesses use press releases to earn credibility and attention.
Leonard talks with Caleb Mattingly, founder and CEO of Secure Cloud Innovations, about how cybersecurity fits into the day-to-day work of running a business.
Rick DeLisi talks about making AI actually work in the contact center.
Jim Effner names a familiar sales tension.
Jeffrey Gabriel joins Manager Memo and breaks down what a domain broker actually does.
Forrest K.
Legacy starts at home.
Entrepreneur Jerry Lipsche shares her journey from starting businesses at age 16 to creating a service that helps others launch profitable service-based ventures.
Joe Bocorstede, a former PricewaterhouseCoopers partner and current Business Enterprise Mapping partner, says his team can map a complex workflow, identify “red clouds,” and redesign it in about 90 days.
Host Leonard Samprowski interviews Joao Felipe Il Silva, founder of GoFundMe, about navigating the tension between corporate oversight and human leadership.
Interview with EOS implementer Chris Halberg on adopting a military mindset for business success.
An interview with executive coach Hannah Daphne Bauer about her journey in motivation and leadership consulting.
The 200th episode of Manager Memo features a returning guest, Dr.
Host interviews Leandro Cartelli, CEO of Lena Talent, about lessons in accountability and resilience from his university experience and his company connecting businesses with Latin American talent.
An interview with change management expert Jeff Weatherholt about his career journey and helping teams change effectively.
The host interviews fellow sailors while on a sailing vacation in Greece, discussing their sailing backgrounds and experiences.
An interview with Robin Nathaniel about his Sync Method for turning followers into advocates, focusing on social media strategy for nonprofits.
Host interviews credibility expert Mitchell Levy about finding your superpowers and articulating your CPOP (credibility promise) for business success.
Dr.