Lean Leadership for Ops Managers · Jamie V. Parker

Making Work Human: Lead People Well and Get Results with Moe Carrick | 109

·35 min·3 clips
Employee satisfaction determines if they come back to work tomorrow—it's your guarantee for process implementation.
Jamie Parker interviews leadership expert Mo Carrick about making work more human-centered. They explore how operations leaders can balance process efficiency with people leadership, discussing concepts like the 'no-heroes journey,' emotional intelligence, and the business case for investing in team connection.

As heard by us

A practical episode about leading through conflict and naming what people bring.

Work in operations leadership stays tied to process, but the episode keeps pulling the focus back to people, which feels like the right center of gravity. Jamie V.

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Why you'd press play

Press play when you need to handle conflict without blowing people away.

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